FAQs Archive | KOVIX AUSTRALIA

Q: How do I maintain Kovix locks?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding="" dimension_margin="undefined" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text] Regular cleaning and Lubrication of your Kovix lock will ensure years of trouble-free use. Every Kovix lock is built for long life using stainless steel or hardness steel and best quality parts for trouble-free service. With minimal care, your Kovix padlock will provide security and smooth operation for many years to come. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Why is my lock difficult to unlock after it has been outside for few months?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding="" dimension_margin="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text] Over time, dust, particles and chemicals in the air settle on and in the lock or padlock. They can then create friction inside the precision locking and keying components and impede the opening and closing of the padlock. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: How often should I charge or replace the lock battery?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding="" dimension_margin="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text] Charge the rechargeable battery every 3 months to ensure sound quality and battery longevity. Alarm locks with a non-rechargeable battery normally last 6-12 months before the battery needs to be replaced (depending on the alarm usage). Replace the battery when the sound starts to weaken. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: The alarm sound is weakening or not audible

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding="" dimension_margin="undefined" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text] Replace or recharge the battery. If using for first time: Check to ensure the battery is installed properly and plastic wrap has been removed (on some models) If the problem persists, please contact us (as below) to get a replacement alarm module. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: I have lost the keys for my lock. Is it possible to obtain repalcements?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="1_1" layout="1_1" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding="" dimension_margin="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text] It is possible to obtain replacement keys for your lock ONLY if you know the key number which is stamped on a plate with the original keys provided. The new keys can be ordered from Kovix Australia. (Please note that a fee and freight will be charged for this service.) If you do not know the key number, a locksmith may be able to assist in getting replacement keys created. [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

Q: Are Kovix products covered under warranty?

[fusion_builder_container hundred_percent="no" equal_height_columns="no" menu_anchor="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="center center" background_repeat="no-repeat" fade="no" background_parallax="none" enable_mobile="no" parallax_speed="0.3" video_mp4="" video_webm="" video_ogv="" video_url="" video_aspect_ratio="16:9" video_loop="yes" video_mute="yes" video_preview_image="" border_size="" border_color="" border_style="solid" margin_top="" margin_bottom="" padding_top="" padding_right="" padding_bottom="" padding_left=""][fusion_builder_row][fusion_builder_column type="4_5" layout="4_5" spacing="" center_content="no" hover_type="none" link="" min_height="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id="" background_color="" background_image="" background_position="left top" background_repeat="no-repeat" border_size="0" border_color="" border_style="solid" border_position="all" padding_top="" padding_right="" padding_bottom="" padding_left="" margin_top="" margin_bottom="" animation_type="" animation_direction="left" animation_speed="0.3" animation_offset="" last="no"][fusion_text columns="" column_min_width="" column_spacing="" rule_style="default" rule_size="" rule_color="" hide_on_mobile="small-visibility,medium-visibility,large-visibility" class="" id=""] Kovix Australia offers a 12 month warranty on all its locks, including keys and electronic modules (Not including the battery or damage by users). [/fusion_text][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]

How do I maintain Kovix locks?

LiMcLean2017-11-14T03:15:34+10:00

Regular cleaning and Lubrication of your Kovix lock will ensure years of trouble-free use. Every Kovix lock is built [...]

How do I maintain Kovix locks?LiMcLean2017-11-14T03:15:34+10:00

Why is my lock difficult to unlock after it has been outside for few months?

LiMcLean2017-11-14T03:21:05+10:00

Over time, dust, particles and chemicals in the air settle on and in the lock or padlock. They can [...]

Why is my lock difficult to unlock after it has been outside for few months?LiMcLean2017-11-14T03:21:05+10:00

How should I lubricate the Kovix Locks?

LiMcLean2019-07-16T14:05:30+10:00

These are a few tips that will help you keep your Kovix locks working efficiently: What to lubricate: The [...]

How should I lubricate the Kovix Locks?LiMcLean2019-07-16T14:05:30+10:00

How often should I charge or replace the lock battery?

LiMcLean2017-11-14T04:16:27+10:00

Charge the rechargeable battery every 3 months to ensure sound quality and battery longevity. Alarm locks with a non-rechargeable [...]

How often should I charge or replace the lock battery?LiMcLean2017-11-14T04:16:27+10:00

The alarm sound is weakening or not audible

LiMcLean2017-11-14T04:25:08+10:00

Replace or recharge the battery. If using for first time: Check to ensure the battery is installed properly and [...]

The alarm sound is weakening or not audibleLiMcLean2017-11-14T04:25:08+10:00

I have lost the keys for my lock. Is it possible to obtain repalcements?

LiMcLean2017-11-14T04:31:08+10:00

It is possible to obtain replacement keys for your lock ONLY if you know the key number which is [...]

I have lost the keys for my lock. Is it possible to obtain repalcements?LiMcLean2017-11-14T04:31:08+10:00

Can I get my KOVIX locks keyed alike

LiMcLean2021-07-19T12:01:35+10:00

It is possible to get your KOVIX products keyed alike HOWEVER they must be pre-ordered. We like to allow 6 [...]

Can I get my KOVIX locks keyed alikeLiMcLean2021-07-19T12:01:35+10:00

Are Kovix products covered under warranty?

LiMcLean2019-07-16T14:01:00+10:00

Kovix Australia offers a 12 month warranty on all its locks, including keys and electronic modules (Not including the battery or [...]

Are Kovix products covered under warranty?LiMcLean2019-07-16T14:01:00+10:00

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